Faq's

Getting started with your 67mxn account

Welcome to 67mxn. Here’s a clear path to sign up, log in, and keep your account in good standing so you can focus on your game play.

• Who can register: You must be 18+ and reside in a region where 67mxn operates. If you’re unsure about eligibility, check local laws before joining.
• Creating an account: Click the Sign Up button, fill in the required fields, and submit. We’ll send a verification email—click the link to activate your account.
• Login and password: Your login is the email you registered with. Create a strong password. If you forget it, use Forgot Password to receive reset instructions via email.
• Email changes: If you need to update your login email, contact our support team for assistance.
• One account per person: We enforce a single account per person/IP/address to keep play fair and secure.
• Currency choice: The currency chosen during signup stays with your account and cannot be changed later.
• Activation and safety: After you complete verification, your account is ready to fund and play. For any access or security concerns, reach out via on-site support.
• Pausing or leaving: If you want to pause or limit play, use the Time-Out or Self-Exclusion options in the Responsible Gaming area. These tools are designed to help you control your activity, with clear rules for reinstatement when you’re ready.

Payments, deposits, withdrawals, and verification

Learn how to fund your account, withdraw winnings, and stay compliant with verification requirements.

• Deposits: After logging in, choose Deposit and follow the steps. A typical minimum deposit is 15 EUR or the currency equivalent. If a deposit doesn’t appear immediately, refresh or contact support for assistance.
• Security of payments: Use payment methods registered in your name. Using someone else’s card or account is not allowed and may lead to funds being withheld or your account closed.
• Withdrawals: Withdrawals are processed after payment approval. For first-time withdrawals, you may be asked to verify your identity and address before funds are released. We strive to process requests promptly and notify you when a payout is on its way.
• Verification (KYC): Upload documents in your account under the Documents section. Typical requirements include:
  • Proof of identity: Passport, national ID, or driver’s license.
  • Proof of address: Utility bill or bank statement issued in your name within the last 3 months.
  • Proof of funds or source of funds (if requested): Bank statement or account statements relevant to deposits.
  Documents should be JPEG, PNG, or PDF and under 3 MB each. If you used a card, we may also request a photo of the card with the name and last four digits visible.
• Processing times: Card, e-wallets, and bank transfers typically process within a few business days, while some methods may be faster. We'll keep you updated on the status of your request.
• Security and limits: Ensure all payout methods are ones you’ve deposited with; this helps keep withdrawals smooth. If you have questions about limits or fees, contact support for the latest details.

Promotions, bonuses, and wagering

Understand how to claim bonuses, what wagering entails, and how promotions affect your gameplay.

• Finding offers: Check the Promotions page for current bonuses. We also send exclusive offers via in-site messages and email to active members.
• Welcome bonus: New players may qualify for a welcome bonus after their first eligible deposit. Bonuses usually require a deposit and come with terms and wagering requirements.
• Wagering requirements: Bonuses typically come with wagering requirements (for example, 35x–40x). This means you must play through the bonus amount a certain number of times before you can cash out. Some games contribute differently to wagering, and not all games count equally toward the requirement—always check the specific terms for the offer.
• Bonuses and gameplay: While a bonus is active, some games may be restricted, and there may be a maximum bet limit while wagering. You can review your remaining wagering in the Wallet or Rewards area.
• Freespins: Freespins are granted for specific games and can expire. Winnings from freespins may be subject to wagering and, in some cases, a cap on winnings if no deposit was made.
• Bonus cancellation: If you haven’t started playing after claiming a bonus, you may be able to cancel it by contacting support. If you’ve already started playing, cancellation is usually not possible.

Identity checks, security, and responsible gaming

Your safety and privacy are a priority at 67mxn. Here’s how we protect you and help you play responsibly.

• Data protection: We store and handle your information securely in line with privacy laws. We are GDPR-compliant and do not share personal data with third parties beyond what is required for service delivery and compliance.
• Why verification matters: Verification helps prevent fraud, money laundering, and identity theft. Our team will guide you through the process and let you know if any additional documents are needed.
• Responsible gaming tools: Time-Out and Self-Exclusion options are available to help you set limits or pause play. Changes take effect immediately; revocation follows the platform’s policy and timelines.
• Updating details: If you need to change personal information, contact support for assistance. Some updates may require re-verification to protect your account.
• Support access: Our support team is available via live chat and the on-site contact form for any questions or issues you may have.